Insights

Practice Perspective: Improving the Patient Financial Experience

In our latest podcast interview, we chat with Davin Brown about the patient financial experience and his own organization’s efforts to improve it.
Operations Patient Experience Podcast RCM

As patients face ever-increasing out-of-pocket costs, they’re looking for provider organizations that can deliver financial flexibility and convenience.

Davin Brown, CFO, Triangle Urology Associates

In our latest podcast interview, we chat with Davin Brown, Chief Financial Officer of Triangle Urology Associates in North Carolina, about the importance of the patient financial experience and his own organization’s efforts to improve it.

In this podcast, Davin shares:

  • Common pain points for patients, including confusion about coverage and lack of transparency
  • “Low-hanging fruit” for healthcare organizations just getting started in their improvement efforts
  • Best practices from Triangle Urology Associates

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