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E-book

Get paid faster: How to accelerate revenue and decrease your cost to collect
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Featured
White Paper

Rethinking referrals: How to improve the process for staff and patients
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Featured
E-book

Long-term success: How to operate a profitable practice with Phreesia
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Podcast

Patient-Centered Care: One Leader’s Perspective

Listen to our podcast with Dr. George Garrow of the Primary Health Network for tips and best practices for delivering patient-centered care.
Podcast

Why You Should Prioritize Price Transparency

Listen to our podcast with healthcare policy and improvement expert Dr. Mark Smith about why you should prioritize price transparency at your organization.
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Podcast

Creating an Experience Strategy for Your Health System

In this webinar, learn the best way to achieve your goals with a comprehensive, intentional strategy that looks at every experience across the enterprise.
Podcast

Practice Perspective: Improving the Patient Financial Experience

In our latest podcast interview, we chat with Davin Brown about the patient financial experience and his own organization’s efforts to improve it.
good-better-best
Podcast

Patient Experience: How to Go from Good to Great

In this podcast, medical operations/marketing expert Judy Capko fills us in on how you can apply high-performers strategies to your own practice.
Patient Analytics
Podcast

Succeeding in Clinical Quality Improvement: An On-the-Ground Perspective

Alex Rader discusses how her organization approaches quality improvement, including how to set goals, onboarding new initiatives, and leveraging technology.
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Podcast

Sure-Fire Strategies for Engaging Your Employees

In this podcast, learn how well your staff feels connected to your mission relates to your organization’s financial success and overall performance.
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Podcast

The New World of Primary Care: Behavioral Health, Preventive Care and More

Listen to our discussion with Katila Farley of Birmingham Internal Medical Associates about the challenges primary care providers face when navigating reimbursement changes, coordinating care and playing a more active role in managing patients’ behavioral health
Illustration of a hand holding a magnet that is attracting people stick figures to it.
Podcast

Attracting New Patients—and Retaining Your Established Ones

[PODCAST] Practice operations expert Elizabeth Woodcock discusses health organizations and their reputation, recruitment, and patient-centered experiences.
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Podcast

Patient Payment Podcast: Collections Best Practices and Common Mistakes to Avoid

Check out our podcast with Dr. Deborah Walker Keegan, a healthcare business consultant, about common collections mistakes to avoid, as well as best practices to boost payments and make collections more patient-centered.
A male doctor having conversation with patients, all smiling.
Podcast

The ROI of Focusing on the Patient Experience

This podcast features Judy Capko, a healthcare consultant and founder of Capko & Morgan, discussing the ROI of focusing on the patient experience, including improved retention and better performance in incentive-based payment programs.
The year 2017 spelled out with sparklers.
Podcast

What Medical Practices Should Expect in 2017

We spoke with Elizabeth Woodcock, a practice operations and revenue cycle management expert, about what healthcare organizations should expect and prepare for in 2017.