Patient Experience: How to Go from Good to Great

In this podcast, medical operations/marketing expert Judy Capko fills us in on how you can apply high-performers strategies to your own practice.
Operations Patient Experience Podcast Staffing

The patient experience is getting more and more attention these days, especially because it’s a focus of many value-based care programs. But what are the highest performers doing to enhance the patient experience?

Portrait photo of Judy Capko, healthcare management consultant and founder of Capko & Morgan.
Judy Capko, healthcare management consultant and founder of Capko & Morgan

In our latest podcast, I spoke with Judy Capko, a healthcare consultant and founder of Capko & Morgan, about why an ideal patent experience varies from one organization to another, what distinguishes the top performers and how technology can help.

 

Learn how Phreesia helps healthcare organizations improve the patient experience.