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Your go-to resource for the healthcare insights, news, and analysis that drive your organization’s success.

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Photo of Beth Wrobel, FQHC consultant and former CEO of HealthLinc
Featured
Blog | Operations | Patient Activation | | RCM

‘If there’s no money, there’s no mission’: An interview with FQHC expert Beth Wrobel

August 5, 2024
A photo of someone digitally signing a form on a tablet.
Featured
Blog | Operations | Security & Privacy | Staffing

Four reasons it’s time for your hospital to digitize patient forms

May 3, 2024
An illustration of a person surrounded by a large cell phone and symbols depicting demographic data
Featured
Blog | Clinical | Patient Experience

Q&A: How collecting self-reported race, ethnicity and language data can advance health equity

April 5, 2024
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Clinical | Patient Experience

Q&A: How collecting self-reported race, ethnicity and language data can advance health equity

Patient race, ethnicity and language (REL) data is an essential part of health equity initiatives, but it can be challenging to accurately collect. Here’s how to improve REL data collection.

April 5, 2024
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Clinical | Patient Experience | Value-Based Care

How patient activation made it possible to thrive with kidney disease

Dave White felt helpless when he was diagnosed with kidney disease. But today, he’s thriving—and patient activation made it possible.

December 20, 2023
An illustration of several people in a healthcare organization's waiting room.
| Patient Experience

Patient preferences across generations: Myths debunked

Challenging age-based myths about what patients want from their healthcare experience can help you deliver better, more inclusive care.

October 17, 2023
Illustrative image of a phone with hand coming out of it holding a magnet that is attracting people around the phone.
Operations | | Patient Experience

Breaking down the barriers to patient acquisition with a digital-first experience

Technology can help healthcare organizations increase appointment volume, build loyalty and trust, and engage patients in their care.

July 25, 2023
patient with phone and credit card
Operations | | Patient Experience | RCM

3 tips for collecting high patient balances

Technology can help healthcare organizations engage patients, help them plan to pay in full and make it easy to pay on time.

July 6, 2023
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Patient Experience | RCM

How Critical Access Hospitals can use technology to improve their bottom line

Technology can help Critical Access Hospitals improve patient access and boost revenue to strengthen their overall bottom line.

June 20, 2023
Operations | Patient Experience | Staffing

4 ways digital intake improves staff efficiency

Technology can fill staffing gaps by automating manual, repetitive tasks—and give employees more time to spend with patients.

April 28, 2023
Operations | Patient Experience

The key to reducing no-shows: Empower your patients

Minimize no-shows and turn cancellations into opportunities, by engaging patients and modernizing your appointment-scheduling strategy.

April 3, 2023
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Operations | Patient Experience

Vendor consolidation: 6 key benefits for your healthcare organization

By identifying opportunities for vendor consolidation, you can achieve greater results without sacrificing precious resources.

March 15, 2023
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Operations | | Patient Experience

Patient Scheduling: 10 Best Practices For Peak Efficiency

Follow these 10 patient scheduling best practices to boost revenue, increase efficiency and maintain a full roster of satisfied patients.

March 8, 2023
Woman of color on her phone
Operations | Patient Experience | RCM | Staffing

Four ways to get paid faster and more consistently

Technology can help expedite collections and make the payments process easier for patients and staff alike.

February 3, 2023
Clinical | Operations | Patient Experience | RCM

Using healthcare analytics to guide strategic decisions

By implementing the right analytics and reporting tools, you can set intentional, achievable goals and drive outcomes that matter.

January 20, 2023