PHREESIA FOR
HEALTH SYSTEMS
Optimize patient registration across all service lines and care settings, improving operational efficiency and increasing revenue.
Trusted by health systems nationwide
One solution across your health system
Phreesia helps health systems guide patients through their care journey across every service line and care setting. With our suite of solutions for patient registration, access, revenue cycle management, forms management, clinical operations and more, health systems can boost efficiency through a unified digital strategy—without requiring additional staff
Simplify registration and save staff time
Digitize registration
Allow patients to complete pre-registration and update their demographic information from anywhere—whether at home, on the go or upon arrival for their appointment—using their own devices or onsite hardware.
Collect forms
Capture signatures for consents, HIPAA agreements, financial policies and other important documents. With Phreesia’s robust integrations, updated consents are automatically recorded in your system of record.
Capture complete patient records
Utilize automated registration before visits to see new patients sooner. Rules-based logic can trigger patient interviews based on factors such as appointment type, provider, location and more.
Monitor your intake process
Access patient information, receive automated alerts, view workflow analytics, reduce data-entry errors and manage atypical registrations—all from a single screen.
A four-hospital health system reduced its check-in time by 3.5 minutes for every patient that checks in using Phreesia.
Keep providers’ schedules full
Maximize physician utilization
Allow patients 24/7 access to your organization’s digital front door, by providing easy access to request or self-schedule appointments, closing care gaps through simplified scheduling.
Reduce no-shows
Prompt patients to confirm, cancel or reschedule their visit with automated reminders via email, text or voice, closing care gaps through efficient scheduling.
Backfill cancellations
Automatically fill open slots with rules-based scheduling automation, providing a smooth patient experience and maintaining continuity of care.
Stay connected
Centralize, manage and track all your in-person and telehealth appointments across multiple locations and service lines.
76% reduction in no-shows when patients check in with Phreesia prior to their visit.
Accelerate cash flow and streamline insurance capture
Increase collections
Leverage Phreesia’s 20+ years of optimization to improve collections across multiple locations at every step of the patient journey. Capture pre-visit and time-of-service payments, including copays and balances, while automating reminders to ensure patients know what they owe.
Offer flexibility
Provide patients with convenient, modern ways to pay—including options like Apple Pay®, Google Pay™, payment plans, digital bill pay and card on file—and integrate payments seamlessly into host systems for end-of-day reconciliation.
Capture and verify insurance information
Automatically verify eligibility and benefits (E&B), ensuring coverage accuracy and reducing claims denials.
Process payments
Use Phreesia’s payment tools to improve collection rates and reduce bad debt with competitive merchant processing rates, saving you money on every transaction.
Phreesia helped a large health system achieve a 5x increase in payment plans and collect 24% more time-of-service payments.
Apple Pay® is a registered trademark of Apple Inc.
Close gaps in care and drive better health outcomes
Streamline clinical intake, collect patient-reported data and easily administer clinical screening tools tailored to your organization’s needs.
With Phreesia, you can customize and deploy medical, family and social history questionnaires to give providers the insights they need for meaningful patient encounters. Address patients’ unique health risk, including food security, housing and other social determinants while closing gaps in care with targeted solutions.
Health systems also use Phreesia to meet reporting and regulatory requirements. We offer hundreds of patient-reported outcomes (PROs) and screeners. Plus, our integrations allow you to automate the delivery and scoring of screeners that assess:
- Depression (PHQ-2/9)
- Generalized anxiety (GAD-7)
- Substance use disorder (AUDIT, CUDIT, CRAFFT, DAST, ORT)
- Fall risk (STEADI)
After implementing Phreesia, a 5,000-provider health system saw a 4.4x increase in behavioral health questionnaires administered and a 50% increase in Medicare annual wellness visits.
Health Information Management for better care and staff workflows
Engage patients with digital forms
Empower your staff to access clinical and administrative e-forms from handheld devices anytime—whether through a workstation or by simply scanning a patient’s wristband. Capture patient information and signatures during registration or directly at the bedside to create a seamless patient experience.
Streamline operations
Automatically route completed forms to the right departments, reducing delays and ensuring accuracy in record-keeping. With logic-driven data pre-population, you alleviate the burden on staff and patients while ensuring critical information is processed efficiently, even in high-pressure environments.
Improve staff productivity
Minimize manual data entry and paperwork by integrating digital forms into your health system’s existing workflows. Easily maintain and update e-forms through a centralized e-forms repository.
Enhance compliance and security
Capture and automatically index informed consents, meeting requirements in all 50 states.
Take your Health System paperless with Phreesia and Access eForms
Focus on your patients – not the paperwork. Digitize forms and workflows to improve operational efficiency and collect information faster—without printing or scanning. Reduce administrative burdens and streamline processes across your organization.
Phreesia gets rid of “traffic jams and paperwork” in Freeman Health System
As the largest employer in its region, Freeman Health System is always busy—and for years, the health system was inundated with time-consuming documentation.
But not anymore. Since partnering with Phreesia, Freeman Health System has digitized paperwork, streamlined onboarding and eliminated traffic jams in its lobbies.
Watch the video to see how they did it.
Within the first month, we saved enough employee time to pay for Phreesia for a year … Phreesia has certainly become a trusted partner for us.”
– Skip Rollins, Chief Information Officer, Freeman Health System
A customized experience for every patient
Amy
Amy is due for care, but she doesn’t have time to call during office hours! Luckily, her local health system accepts appointment requests online. She visits their website, clicks the link and is taken to a customized appointment request form, which automatically matches Amy to the right appointment type, provider and location.
After submitting her request, Amy receives an automated message indicating that her appointment has been scheduled. She adds it to her calendar on her mobile phone.
Amy got lucky! Another patient was scheduled for a similar visit at an earlier date, but they canceled. Using Phreesia’s end-to-end scheduling tool, the health system sends an automated text message to offer Amy the open slot. She replies to accept the new appointment time.
A few days before the visit, Amy receives a text message or email prompting her to pre-register. She confirms her demographic information, medical history and insurance coverage, then provides her e-signature for applicable consents. Upon submission, Phreesia verifies Amy’s eligibility and benefits and shares the information with her provider’s administrative staff.
While updating her information, Amy reported a family history of depression. During registration, she is automatically prompted to complete the PHQ-9—a questionnaire that helps her provider assess whether Amy has any depressive symptoms.
On her appointment date, Amy’s provider sends her an automated message that includes wayfinding instructions about the appointment date, location and type, making her more likely to arrive on time and understand where she needs to go.
Amy needs to pay her copay before arriving for the visit. She reviews the visit charges on her mobile phone, then selects Apple Pay® for a quick, convenient checkout.
Amy arrives on time and checks in beforehand. And because she completed all the necessary intake tasks ahead of time, Amy’s provider spends more time addressing her needs and having a productive, meaningful encounter.
When the appointment ends, Amy gets a text message asking her to fill out a satisfaction survey. After completing it, she is prompted to share an online review about her visit.
Tailored for every role in your health system
Managing day-to-day responsibilities just got easier with Phreesia as your strategic partner.
Phreesia for Executives
- Gain actionable insights into operational and financial performance across the organization
- Simplify decision-making with analytics and real-time dashboards tailored to your priorities
- Align your team with streamlined workflows that improve outcomes and reduce inefficiencies
Phreesia for Operations
- Automate and standardize administrative tasks to save staff time and reduce errors
- Boost staff satisfaction by simplifying workflows and eliminating manual processes
- Improve patient flow and manage capacity with tools that adapt to your needs
Phreesia for Revenue Cycle
- Optimize collections with pre-visit and point-of-service payment tools
- Reduce claims denials and bad debt with accurate E&B verification and automated processes
- Gain transparency into your financial performance with data-driven insights
Phreesia for Patient Access
- Offer patients 24/7 scheduling options through a digital front door
- Improve check-in efficiency with mobile registration and payment capabilities
- Minimize no-shows with automated reminders and smart rescheduling tools
Phreesia for IT and Security
- Ensure compliance with top certifications like HITRUST and SOC 2 to protect patient data
- Integrate seamlessly with leading host systems and other technology platforms
- Centralize system management with secure and scalable cloud-based tools
Phreesia for Clinicians and Health Informatics
- Deliver timely, relevant patient information to enhance clinical decision-making
- Simplify data collection with automated tools for patient-reported outcomes and screenings
- Improve care coordination with integrated workflows that maximize provider time with patients
Phreesia helps health systems succeed
No matter your size, location or patient demographic, Phreesia can help your organization drive outcomes that matter.
Our bidirectional integrations
Can’t find your PM/EHR? Don’t worry! Phreesia is easily integrated using open standards, including HL7, FHIR, CCD, CSV and more.
Committed to data standardization
As an HL7 Organizational Member, Phreesia is proud to advocate for the standardization of patient-reported information for the benefit of the healthcare community.
An enterprise solution to protect patient data
At Phreesia, privacy and security are our top priorities—not boxes to be checked during a yearly review. At every level of our organization, we foster a culture focused on safeguarding patient data. We’re honored to have those efforts recognized with many of the industry’s top certifications.
HITRUST CSF Certification (2024)
Phreesia achieved HITRUST CSF certification, giving our clients peace of mind that we meet trusted security benchmarks.
Payment Card Industry Data Security Standard (PCI-DSS)
As a PCI DSS Level 1 Service Provider, Phreesia is committed to upholding industry security standards for cardholder data.
Security Organization Control (SOC) 2 Type 2
Phreesia has completed the SOC 2 Type 2 certification process to evaluate our security, availability and confidentiality protocols.
PCI Point-to-Point Encryption (P2PE)
Phreesia’s PCI-validated solution enables healthcare organizations to accept P2PE credit and debit card payments.
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