Cut call volume
A better way to manage patient calls
Discover tools to reduce cost per call while improving patient access and staff productivity
Phone calls are time consuming, expensive and contribute to lost revenue
Endless calls create burnout
Offices average 30 inbound calls per staff member per day
Calls are expensive
The average cost per call is $11
Staffing remains a challenge
Patients wait on hold for an average of 2-10 minutes
Phone tag is a revenue drainer
For every 10 inbound calls, 7 outbound calls are generated
Ineffective communication and scheduling is costly
A $150B problem for healthcare
Goodbye phone tag, hello effortless communication
Reduce staff burnout, improve patient communication—and boost revenue
Meet patients where they are, without picking up the phone
Engage with your patients through text and email—and eliminate thousands of phone calls.
With our tools, you can:
- Minimize phone tag with fast, two-way texting
- Reach patients at scale using broadcast text and email announcements
- Reduce no-shows with automated appointment reminders
98% of patients like text messages from their care team
Eliminate 62,000+ phone calls with text and email
Make $200,000 more from reduced no-shows
Give patients the scheduling experience they expect
Patients crave convenient, accessible care. Allow patients to schedule, request and confirm appointments from their phone and you’ll:
- Attract new patients—and retain returning ones
- Save staff time with fewer phone calls and data entry
- Drive more visits—and revenue
84% of patients would schedule online if given the option
Self Scheduling generates $550,000 annually—because convenience drives appointments
52% of visits are scheduled outside of business hours
Turn last-minute cancellations into filled appointments—automatically
Rebook last-minute cancellations, no-shows and provider bumps in minutes with Phreesia’s smart waitlist.
With Appointment Accelerator, you can:
- Say goodbye to unwieldy waitlists—let AI and custom-rules engine handle the work for you
- Prioritize clinically relevant patients for earlier appointments
- Reduce lost revenue due to open appointment slots
Fill 2,000 more appointments per year
Accelerate $360,000 in revenue annually
Save 8 minutes of staff time per rebooked visit
Seamless after-hours call routing—at no cost to you
Urgent calls are automatically routed to the correct on-call provider—complete with real-time alerts from a user-friendly mobile app, all for free.
With PhreesiaOnCall you can:
- Save money by consolidating vendors
- Elevate the patient and provider experience—engage patients anywhere with HIPAA-compliant texting
- Automate documentation—maintain an audit trail of patient encounters with time-stamped documentation
Save up to $150 per provider per month
Save up to 20 minutes per after-hours call
Eliminate 41,000 after-hours calls annually
Hand us the phone—we’ll take your calls
With Phreesia Answer, every call is triaged, recorded and transcribed without any work from staff. Our HIPAA- and HITECH-compliant solution can handle your most common calls—from appointment scheduling, prescription refills, clinical questions and more.
In turn, you can:
- Answer more calls with fewer staff
- Reduce patient frustration with a service that answers immediately, eliminating hold times
- Maximize staff productivity with automated message transcriptions
One bad phone experience makes patients 4x more likely to switch providers
Save up to $11 per call
Reduce cost per call by up to 83%
A faster, more convenient referrals process
Phreesia’s referral management platform lets you organize, manage and track every referral—whether faxed or online—in one central hub. This lets staff focus on ensuring no patient slips through the cracks, while we handle fax transcription for you.
With Connect, you can:
- Automate patient scheduling prompts via text/email
- Improve referral conversion rates
- Gain clear referral insights with analytics
Save 21 minutes of staff time per patient referral
Spend 75% less time managing referrals
Referrals are 3x more likely to be schedule when managed through Phreesia
Success stories
No matter your size, location or patient demographic, Phreesia can help your organization drive outcomes that matter.
