The cost of cancelled appointments: How to prevent open slots and recapture lost revenue

Operations Patient Experience Webinar

Missed and unused appointment slots cost the U.S. healthcare system a whopping $150 billion a year. How can provider organizations get ahead of cancellations and avoid lost revenue?

Our webinar discusses how healthcare organizations can prevent last-minute cancellations and quickly fill gaps in their schedule when they occur. Since manually maintaining a waitlist can be a labor-intensive, time-consuming process, technology can help healthcare organizations quickly offer patients appointments that otherwise likely wouldn’t be filled. Erika Delarm, Practice Administrator, Women’s Health and Surgery Center, and Holly Searcy, Director of Clinic Operations, HeartPlace, discuss how they’re encouraging patients to confirm their visit and recapturing appointment cancellations without burdening their staff.

Watch this webinar to:

  • Learn how an automated schedule-management tool prevents lost revenue by quickly filling cancelled appointment slots  
  • Gain best practices for encouraging patients to confirm their appointments sooner
  • Hear about the role digital patient intake plays in reducing last-minute cancellations 

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