Client stories / Northside Hospital
Northside Hospital uses Phreesia to drive scalable efficiency
Northside Hospital is one of the largest health systems in Atlanta. The organization uses Phreesia to standardize its workflows across care settings and service lines.
3,700+ providers
5 hospitals,
275+ outpatient facilities
Oracle Health
Atlanta
19 FTEs
reallocated to patient care by implementing self-service check-in
93%
of patients are satisfied with their Phreesia experience
90%
of patients age 65+ have a positive experience using Phreesia
The problem
Northside Hospital, one of Atlanta’s largest health systems, uses upwards of 20 different EHRs across its hundreds of locations.
But as the system began migrating its practices to Oracle Health’s Millennium platform, it needed a way to build consistent, standardized workflows across all care settings and service lines.
The solution
In early 2020, Northside chose Phreesia as its patient intake partner, going live at hundreds of clinics in just a few weeks.
“It has been amazing to see how many people will use phones, including our 65 and older patient population,” says Kevin Clauss, Special Projects Manager. “They’ve gotten used to doing things digitally, and they’ve taken to it far better than a lot of people expected.
The Phreesia difference
Today, Northside Hospital leverages Phreesia for registration, consent management and much more. The network also uses Phreesia’s automated appointment reminders to reduce no-shows and minimize schedule gaps.
With Phreesia, Northside now operates more efficiently—and its patients are benefiting from a more convenient, consistent healthcare experience across every location and care setting.
From a staffing perspective, it’s very hard to find people right now. The more we can leverage technology, the more we can reduce unnecessary workflow burdens on our teams.”
– Greg Underwood, Director of Physician Practice Management, Northside Hospital
