🚀Featured

Easily earn 5+ points towards your 2025 MIPS quality score

What’s new: The Patient Activation Measure® Performance Measure, or PAM®-PM (Quality #503), has been updated for 2025!

Updates include:

• Reduced PAM administration requirement from 50% to 25% of patients
• Expanded window for follow-up PAM to 4-12 months after first PAM
• Reduced eligible patient population to patients 14 and older with a least two qualifying visits during the year

How this helps you: These changes make it easier to earn quality points. The PAM-PM is included in traditional MIPS, 21 specialty measure sets and 10 MIPS Value Pathways (MVPs).

Next step: See the specialty measure sets and MVPs here, and contact your Phreesia representative to learn more.

Search for patients by account number on the Dashboard

What’s new: If you import Account External IDs, you can now search by patients’ account number on the Dashboard!

How this helps you: You can quickly find patients on the Dashboard with their account number—no need to look up their Patient ID.

Next step: This update will be automatically available.

Protect your organization’s security

What’s new: Phreesia is improving our password policy in accordance with industry standards. Anyone with a Phreesia login at your organization should update their password to be a minimum of 12 characters long, and you can access the “User Management” tab to adjust those settings on your own and require new passwords to meet that criteria.

How this helps you: A strong password policy minimizes risk to your organization. Passwords that are more difficult to guess keep your accounts private.

Next step: All organizations should update their password policy settings by March 18, 2025. Passwords should be a minimum of 12 characters.

Encourage patients to book more appointments with personalized communications

What’s new: Make patient engagement easier than ever. With Phreesia’s pre-built templates, you can send personalized outreach to provide educational content or prompt patients to schedule a visit when they’re due for it.

You can:

• Recall patients with canceled or no-showed appointments
• Remind patients to schedule Annual Wellness Visits or mammograms
• Reduce barriers to care with more ready-to-use templates

How this helps you: More than 50% of patients open outreach emails about their care. Prompt them to schedule visits with tailored messaging—even when they don’t have an upcoming appointment.

Access

Triage self-scheduling requests automatically

What’s new: In our 24.15 release, we announced custom logic for self-scheduling forms. That functionality is now available for all Phreesia clients using self-scheduling!

How this helps you: You can now add logic to custom question sets to restrict provider and location dropdowns or to hide or present follow-up questions based on patients’ answers. That way, patients always self-schedule with the right provider at the right location for their needs—and you won’t have to call and reschedule incorrectly booked appointments.

Next step: You can customize question sets from the Dashboard! Learn more here.

Reduce errors or delays in scheduling patients across locations

What’s new: If you don’t choose a specific location when scheduling a patient, it will default to the one you’ve selected as the “Preferred Location.”

How this helps you: Appointment requests manually created without an assigned location will no longer default to the first location. Now, requests will never be lost or left out of preset filters due to an incorrect location, so you can schedule patients quickly.

Next step: This update will be automatically available.

Clinical

Use the Clinical Reconciliation app more intuitively (Beta)

What’s new: We’re changing instances of “conditions” to “problems” in the Oracle Health Clinical Reconciliation application.

How this helps you: The language in the app will no longer conflict with language in your electronic health record, so it will be more intuitive to use.

Next step: This update will be automatically available. The application is currently in Beta.

See who made changes to Health Campaigns in the Patient Outreach Manager (POM)

What’s new: You can see a detailed history of actions taken in the POM under “View Security Logs,” including when they occurred and which user initiated them.

How this helps you: Understanding action history makes it easier to troubleshoot any issues and track modifications over time.

Next step: This update will be automatically available.

Communications

Build emails quickly and easily with an increased character count

What’s new: Phreesia’s email editor will now accept up to 10,000 characters.

How this helps you: If you paste content into the editor from an external program, any formatting tags carry into the editor and count towards the character limit—even though those tags won’t be visible to email recipients.

With an increased character count, you won’t have to reformat or remove that extra code from your text.

Next step: This update will be automatically available.

Payments

Enhance security of patients’ payment card information

What’s new: We’ve updated the way Phreesia processes payment cards to align with new privacy and security standards. You’ll now be prompted to add the three-digit security code (or CVV) of each new card you manually add through the Dashboard. (That includes new cards on file, though cards already on file won’t need to be updated.)

All payment functions will continue to operate as before, including saving card details to use again later.

How this helps you: Confirming the CVV keeps patients’ card details secure.

Next step: This update will be automatically available.

Registration

Manage your devices more easily

What’s new: The “Last Activity Time” field now shows you when a Pad 6, PadX or Arrivals device was last used to manage intake or settings.

How this helps you: You’ll understand how and when your devices are used—and if a device has been inactive, you’ll know if you need to unregister or troubleshoot it.

Next step: This update will be automatically available. However, any devices that weren’t activated before January 2025 will display “Not Available” in the “Last Activity Time” field.

Send patients automated benefits summaries before their visit

What’s new: Our Appointment Readiness feature is now available to all Phreesia intake clients! We’ll automatically send a summary of patients’ benefits information, such as their remaining deductible, before the visit.

We’ve also added new language to these messages clarifying that the summary is not a bill.

How this helps you: Sending patients these details ahead of the visit empowers them to take full advantage of their benefits, reduces calls you’ll receive with insurance questions and makes it easier to discuss billing.

Next step: Reach out to your Phreesia representative to get started.

❗ Already using Appointment Readiness? The clarification that the summary is not a bill will be automatically added to your messages.

Phreesia Library

Phreesia offers a library of standardized tools and best-practice content designed to align with industry recommendations and increase completion rates. These pre-built modules can be seamlessly added to your existing intake workflows. Organizations that use these modules see a 9.5% lower drop rate, and patients complete interviews 48.8% faster compared to custom content.

We deploy new and updated content every release. Contact your Phreesia representative to get started!

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We now offer the following clinically validated patient-reported outcomes (PROs).

West Haven-Yale Multidimensional Pain Inventory (WHYMPI)

This 52-item questionnaire measures how chronic pain impacts a patient’s life, how significant others respond to their pain and how often the patient participates in daily activities so you can understand the emotional and behavior effects of their symptoms.

Tampa Scale for Kinesiophobia 11 (TSK-11)

This shortened version of the 17-question tool assesses patients with chronic musculoskeletal pain for the fear of movement or re-injury.

Center for Epidemiological Studies Depression Scale for Children (CES-DC)

This 20-item tool assesses pediatric patients (ages 6-17) for depression symptoms over the last week.