Director, Customer Sales & Service

Job Title:	Director, Customer Sales & Service
Company:	www.phreesia.com
Position:	Full time
Location:	Ottawa, ON, Canada
Contact email:	hr@phreesia.com

 

Phreesia is a young, fast growing company looking for a passionate, self starting, and highly motivated Director, Customer Sales & Service.

Do you want to help change how people check-in at the doctor’s office?  Would you like going to work knowing that you’re helping to reduce medical errors and improve the quality of health care?  Do you want to be part of delivering groundbreaking technology to physician’s offices?  Are you ready to join a growing, smart, hard-working and hard-playing team where you can make a real difference?  If you’ve answered yes to all of these questions, then Phreesia, The Patient Check-in Company, is interested in speaking to you!  Phreesia’s mission is to replace the outdated patient clipboard with a free wireless touch screen and swipe card enabled PhreesiaPad in physicians’ offices nationwide.  We are backed by some of the top venture capital firms in the business and advised by some of the most respected physicians in the U.S.  And Phreesia is looking to add only the best talent to our growing team.

Phreesia's Ottawa office

Phreesia opened its Ottawa Office in October 2007, established to acquire and support its growing network of US physicians. The Ottawa center will take advantage of the latest technologies to be seamlessly integrated with our New York headquarters.

Position

This is a senior level position with it a compensation package that reflects this and comes with the authority and resources to meet the responsibilities assigned. Our business is based on the growth of our Physician Network and the volume of activity performed by individual Physicians and the level of their satisfaction with Phreesia. It is imperative that they use it every day and more usage translates to greater value for the Practice and for Phreesia, contributing directly to our success. The Director, Customer Sales & Service will be responsible for recruiting and servicing the Physician Network including all aspects of Phreesia’s relationship with the Practice and managing, nurturing and growing our team in Ottawa to deliver the highest levels of satisfaction.

Responsibilities:

• Manage a staff of over 20 (and growing) to drive utilization (both on an absolute and on a per Physician basis) to new heights through the recruitment of new Physicians and by improving the utilization of existing Physicians
• Work with Marketing (and your own resources) to improve the Recruitment and Service processes then leveraging your team to implement them in the field
• Be the advocate for our Physician Network in terms of product direction and enhancement within the organization
• Participate in and contribute to the Operations Management Team

Qualifications:

Phreesia is in high growth at present, adding Practices at a rapid rate and this will continue for the foreseeable future. As a result, we are hiring not someone just for today but “ahead of the curve”, someone that can scale with us as our Physician Network increases. This is a high volume, Call Center environment with over 20 staff and growing rapidly. The successful candidate will have extensive skills and experience in all aspects of this type of operation.

Experience and Attitude:

• 10+ years experience in Sales and Service, preferably in Hi-tech setting, but not necessarily
• 5+ years of Call Center experience at a management level where you would have delivered coaching and training to your staff
• Experienced with quality and performance metrics and how best to leverage them to maximum advantage
• Exposure to Marketing and the development and deployment of processes to improve quality and performance
• A creative mind for problem solving and recognizing and capitalizing on opportunities
• Experience in a role where there are 1,000’s of customers
• Demonstrated ability to work across multiple organizations and levels of management, utilizing influence (not position) to get clear communication and understanding of ideas and initiatives
• Demonstrated ability to manage multiple activities and/or project management background
• Enjoys the challenges of a startup and working in a team environment
• Professional in appearance, attitude and communications

Education:

A University or College Degree

Skills:

• Superior communications (written & verbal), interpersonal and telephone skills
• Excellent customer facing skills – presentations, closing, objection handling
• PC skills (MSword, Excel, PPT, eMail)
• Strong organizational skills
• Ability to anticipate and solve problems
• Travel will be required (back and forth to NYC)

Why Phreesia?

Phreesia offers an energetic, fun, hard-working environment. Flexible working arrangements, along with excellent benefits including medical and dental, makes Phreesia “the” place to work. Join a team destined for success!

Phreesia is proud to be an equal opportunity employer. Please forward your resume in the body of an email to hr@phreesia.com, with "Director, Customer Sales & Service" in the subject line.

Phreesia would like to thank all applicants for submitting their resumes, however, only applicants selected for the interview stage will be contacted.

No recruiters please.

Application Deadline: As soon as possible

Contact Information:

4043 Carling Ave, Suite 120
Ottawa, Ontario, K2K 2A4
Phone: 646-502-8859
Fax: 613-559-8437
Email: HR@Phreesia.com

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